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Technology: Watchmouse Reports Black Friday Uptime

“Black Friday” is America’s hottest retail weekend when the majority of the year’s sales are made. Tradition dictates that the Friday before Thanksgiving sees major discounts and sales across US retail.

Watchmouse conducted a survey of the 100 leading American retail websites to test availability in the month leading up to Thankgiving and the all important “Black Friday”. Uptime is an important factor in e-commerce but can be compromised by large numbers of visitors visiting a website at one time.

The major players – Amazon, Apple, BestBuy, Borders, Shopping.com and Walmart – all scored favourably, whilst American Eagle Outfitters, GiltGroupe, Footlocker.com and Fry’s Electronics were categorised as ‘unacceptable’ with less than 99.99% uptime.

Abercrombie and Fitch, Bulgari, JC Penney, Louis Vuitton, Office Max, Pottery Barn, Toys R Us, Williams-Sonoma, and Z Gallerie also experienced some performance issues with their websites on the big weekend.

The downtimes for the top 100 American retails websites were as follows:

#WebsiteUptime percentageDowntime per month
1Amazon.com1000 minutes
1Apple1000 minutes
1Balenciaga1000 minutes
1Bestbuy1000 minutes
1Bloomingdales1000 minutes
1Blue Nile1000 minutes
1Borders1000 minutes
1Calvin Klein1000 minutes
1Circuit City1000 minutes
1Dior1000 minutes
1eBay1000 minutes
1Half.com1000 minutes
1Hugo Boss1000 minutes
1IKEA1000 minutes
1J Crew1000 minutes
1Karmaloop1000 minutes
1Kohl’s1000 minutes
1Lands’ End1000 minutes
1Macy’s1000 minutes
1Neiman Marcus1000 minutes
1Overstock1000 minutes
1QVC1000 minutes
1Saks Fifth Avenue1000 minutes
1Sony1000 minutes
1Victoria’s Secret1000 minutes
1WalMart1000 minutes
1Zappos1000 minutes
28American Apparel99.994 minutes
28Barnes & Noble99.994 minutes
28Bergdorf Goodman99.994 minutes
28Brookstone99.994 minutes
28Dell99.994 minutes
28Gucci99.994 minutes
28Hermes99.994 minutes
28New Egg99.994 minutes
28PRADA99.994 minutes
28Ralph Lauren99.994 minutes
28Samsonite99.994 minutes
28Sharper Image99.994 minutes
28Staples99.994 minutes
28Versace99.994 minutes
28Shopping.com99.994 minutes
43Costco99.9713 minutes
43Eddie Bauer99.9713 minutes
43Kate Spade99.9713 minutes
43HP99.9713 minutes
43Virgin Records99.9713 minutes
48Buy.com99.9618 minutes
48Dick’s Sporting Goods99.9618 minutes
48Kenneth Cole99.9618 minutes
48NineWest99.9618 minutes
48Tumi99.9618 minutes
53Net-a-Porter99.9522 minutes
53Anthropologie99.9522 minutes
53Sears99.9522 minutes
56Target99.9427 minutes
57Barney’s99.9236 minutes
57Dillards99.9236 minutes
57Juicy Couture99.9236 minutes
57Restoration Hardware99.9236 minutes
57Radio Shack99.9236 minutes
57Sports Authority99.9236 minutes
63Coach99.9140 minutes
63Nike99.9140 minutes
63Nordstrom99.9140 minutes
63Crutchfield99.9140 minutes
63Steve Madden99.9140 minutes
68CDW99.945 minutes
68BCBG99.945 minutes
68GameStop99.945 minutes
68Levi’s99.945 minutes
72KMart99.8854 minutes
72Toys R Us99.8854 minutes
74Bed,Bath & Beyond99.8758 minutes
74RedEnvelope99.8758 minutes
76Dolce and Gabbana99.811 hour, 25 minutes
76Hammacher Schlemmer99.811 hour, 25 minutes
76VistaPrint99.811 hour, 25 minutes
79Office Depot99.791 hour, 34 minutes
80Bluefly99.781 hour, 38 minutes
80Office Max99.781 hour, 38 minutes
82Gap99.751 hour, 52 minutes
82ShopBop99.751 hour, 52 minutes
84Home Depot99.741 hour, 56 minutes
85Laura Ashley99.732 hours, 1 minute
86Abe Books99.692 hours, 18 minutes
87Banana Republic99.632 hours, 45 minutes
88Z Gallerie99.583 hours, 7 minutes
89West Elm99.424 hours, 19 minutes
89Abercrombie and Fitch99.424 hours, 19 minutes
91Bulgari99.285 hours, 21 minutes
92Pottery Barn99.186 hours, 6 minutes
93Williams-Sonoma99.136 hours, 28 minutes
94Guess99.126 hours, 33 minutes
95JC Penney99.16 hours, 42 minutes
96Louis Vuitton997 hours, 26 minutes
97Fry’s Electronics98.997 hours, 31 minutes
98Footlocker98.957 hours, 49 minutes
99Gilt Groupe98.3512 hours, 17 minutes
100American Eagle Outfitters96.9222 hours, 55 minutes

About Technology Desk

Technology Desk
Editors and staffers from the Technology Desk at The Global Herald.

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