ITV News published this video item, entitled “P&O breaks promise of full refund for any customer who cancels booking during disruption | ITV News” – below is their description.
P&O Ferries has been refusing to issue refunds to customers who cancel their bookings, breaking a pledge made on its website.
The company is struggling to restart its ferry service almost three weeks after sacking 800 crew to save money.
With Easter approaching, seven of P&O’s eight ships have yet to pass full safety inspections and remain stuck in port.
On POferries.com, the company provides customers with sailing updates and makes the following reassurance: “Any customers booked to travel during this period of disruption who choose not to travel can have a full refund”.ITV News YouTube Channel
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