Passenger on Tui flight from Zante says she ‘did not feel safe’

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  • Tui has launched a “full investigation” into claims that passengers on board were not wearing masks correctly and seemed to “disregard the rules” on a Zante to Cardiff flight.

    Almost 200 passengers and crew were told to self-isolate after coronavirus cases were confirmed.

    There are now 16 Covid-19 infections linked to flight TOM6215, Public Health Wales (PHW) has announced.

    Stephanie Whitfield, who was on board the August 25 flight, said: “Many passengers didn’t seem to know how to wear the masks correctly or they seemed to just disregard the rules really.

    “Lots of the people were wearing the masks underneath their noses or even underneath their chins.

    “They were taking the masks off to talk to friends and they were going up and down the aisles to talk to their friends without their masks on.”

    Passengers are informed prior to travel and via PA announcement on the flight that they have to wear masks throughout and that they are not allowed to move around the cabin, a spokesperson from Tui said, and masks can only be removed when consuming food and drink.

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