Is the call centre doomed? Many companies have had to completely reorganise their operations during the Covid-19 pandemic, with some turning to chatbot technology to support or replace their call centres. In this programme, we speak to Rob LoCascio, CEO of LivePerson, which specialises in this technology. He has seen a massive increase in demand for its services in recent months and believes the pandemic has caused a permanent shift in the sector that employs some 15 million people around the world.
Subscribe to France 24 now:
http://f24.my/youtubeEN
FRANCE 24 live news stream: all the latest news 24/7
http://f24.my/YTliveEN
Visit our website:
http://www.france24.com
Subscribe to our YouTube channel:
http://f24.my/youtubeEN
Like us on Facebook:
https://www.facebook.com/FRANCE24.English
Follow us on Twitter:
https://twitter.com/France24_en