Is the call centre doomed? Many companies have had to completely reorganise their operations during the Covid-19 pandemic, with some turning to chatbot technology to support or replace their call centres. In this programme, we speak to Rob LoCascio, CEO of LivePerson, which specialises in this technology. He has seen a massive increase in demand for its services in recent months and believes the pandemic has caused a permanent shift in the sector that employs some 15 million people around the world.
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In This Story: COVID-19
Covid-19 is the official WHO name given to the novel coronavirus which broke out in late 2019 and began to spread in the early months of 2020.
Symptoms of coronavirus
The main symptoms of coronavirus are:
- a persistent new cough (non productive, dry)
- a high temperature (e.g. head feels warm to the touch)
- shortness of breath (if this is abnormal for the individual, or increased)
Latest News about Covid-19
Below are stories from around the globe related to the 2020 outbreak of novel Coronavirus – since the WHO gave the Covid-19 naming. Most recent items are posted nearest the top.
5 Recent Items: COVID-19
In This Story: France
France is a republic and the largest Western European nation. Through expansion and colonisation in the 17th and 18th centuries France became a great power and still retains territories around the world. It has a seat on the UN security council and is the world’s fourth most wealthy country with a high standard of living and strong cultural identity.