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Technology: Watchmouse Reports Black Friday Uptime

“Black Friday” is America’s hottest retail weekend when the majority of the year’s sales are made. Tradition dictates that the Friday before Thanksgiving sees major discounts and sales across US retail.

Watchmouse conducted a survey of the 100 leading American retail websites to test availability in the month leading up to Thankgiving and the all important “Black Friday”. Uptime is an important factor in e-commerce but can be compromised by large numbers of visitors visiting a website at one time.

The major players – Amazon, Apple, BestBuy, Borders, Shopping.com and Walmart – all scored favourably, whilst American Eagle Outfitters, GiltGroupe, Footlocker.com and Fry’s Electronics were categorised as ‘unacceptable’ with less than 99.99% uptime.

Abercrombie and Fitch, Bulgari, JC Penney, Louis Vuitton, Office Max, Pottery Barn, Toys R Us, Williams-Sonoma, and Z Gallerie also experienced some performance issues with their websites on the big weekend.

The downtimes for the top 100 American retails websites were as follows:

# Website Uptime percentage Downtime per month
1 Amazon.com 100 0 minutes
1 Apple 100 0 minutes
1 Balenciaga 100 0 minutes
1 Bestbuy 100 0 minutes
1 Bloomingdales 100 0 minutes
1 Blue Nile 100 0 minutes
1 Borders 100 0 minutes
1 Calvin Klein 100 0 minutes
1 Circuit City 100 0 minutes
1 Dior 100 0 minutes
1 eBay 100 0 minutes
1 Half.com 100 0 minutes
1 Hugo Boss 100 0 minutes
1 IKEA 100 0 minutes
1 J Crew 100 0 minutes
1 Karmaloop 100 0 minutes
1 Kohl’s 100 0 minutes
1 Lands’ End 100 0 minutes
1 Macy’s 100 0 minutes
1 Neiman Marcus 100 0 minutes
1 Overstock 100 0 minutes
1 QVC 100 0 minutes
1 Saks Fifth Avenue 100 0 minutes
1 Sony 100 0 minutes
1 Victoria’s Secret 100 0 minutes
1 WalMart 100 0 minutes
1 Zappos 100 0 minutes
28 American Apparel 99.99 4 minutes
28 Barnes & Noble 99.99 4 minutes
28 Bergdorf Goodman 99.99 4 minutes
28 Brookstone 99.99 4 minutes
28 Dell 99.99 4 minutes
28 Gucci 99.99 4 minutes
28 Hermes 99.99 4 minutes
28 New Egg 99.99 4 minutes
28 PRADA 99.99 4 minutes
28 Ralph Lauren 99.99 4 minutes
28 Samsonite 99.99 4 minutes
28 Sharper Image 99.99 4 minutes
28 Staples 99.99 4 minutes
28 Versace 99.99 4 minutes
28 Shopping.com 99.99 4 minutes
43 Costco 99.97 13 minutes
43 Eddie Bauer 99.97 13 minutes
43 Kate Spade 99.97 13 minutes
43 HP 99.97 13 minutes
43 Virgin Records 99.97 13 minutes
48 Buy.com 99.96 18 minutes
48 Dick’s Sporting Goods 99.96 18 minutes
48 Kenneth Cole 99.96 18 minutes
48 NineWest 99.96 18 minutes
48 Tumi 99.96 18 minutes
53 Net-a-Porter 99.95 22 minutes
53 Anthropologie 99.95 22 minutes
53 Sears 99.95 22 minutes
56 Target 99.94 27 minutes
57 Barney’s 99.92 36 minutes
57 Dillards 99.92 36 minutes
57 Juicy Couture 99.92 36 minutes
57 Restoration Hardware 99.92 36 minutes
57 Radio Shack 99.92 36 minutes
57 Sports Authority 99.92 36 minutes
63 Coach 99.91 40 minutes
63 Nike 99.91 40 minutes
63 Nordstrom 99.91 40 minutes
63 Crutchfield 99.91 40 minutes
63 Steve Madden 99.91 40 minutes
68 CDW 99.9 45 minutes
68 BCBG 99.9 45 minutes
68 GameStop 99.9 45 minutes
68 Levi’s 99.9 45 minutes
72 KMart 99.88 54 minutes
72 Toys R Us 99.88 54 minutes
74 Bed,Bath & Beyond 99.87 58 minutes
74 RedEnvelope 99.87 58 minutes
76 Dolce and Gabbana 99.81 1 hour, 25 minutes
76 Hammacher Schlemmer 99.81 1 hour, 25 minutes
76 VistaPrint 99.81 1 hour, 25 minutes
79 Office Depot 99.79 1 hour, 34 minutes
80 Bluefly 99.78 1 hour, 38 minutes
80 Office Max 99.78 1 hour, 38 minutes
82 Gap 99.75 1 hour, 52 minutes
82 ShopBop 99.75 1 hour, 52 minutes
84 Home Depot 99.74 1 hour, 56 minutes
85 Laura Ashley 99.73 2 hours, 1 minute
86 Abe Books 99.69 2 hours, 18 minutes
87 Banana Republic 99.63 2 hours, 45 minutes
88 Z Gallerie 99.58 3 hours, 7 minutes
89 West Elm 99.42 4 hours, 19 minutes
89 Abercrombie and Fitch 99.42 4 hours, 19 minutes
91 Bulgari 99.28 5 hours, 21 minutes
92 Pottery Barn 99.18 6 hours, 6 minutes
93 Williams-Sonoma 99.13 6 hours, 28 minutes
94 Guess 99.12 6 hours, 33 minutes
95 JC Penney 99.1 6 hours, 42 minutes
96 Louis Vuitton 99 7 hours, 26 minutes
97 Fry’s Electronics 98.99 7 hours, 31 minutes
98 Footlocker 98.95 7 hours, 49 minutes
99 Gilt Groupe 98.35 12 hours, 17 minutes
100 American Eagle Outfitters 96.92 22 hours, 55 minutes

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Technology Desk
Editors and staffers from the Technology Desk at The Global Herald.

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